Basic Troubleshooting
What do you do when your computer is not working or functioning properly? Well, that is where basic troubleshooting techniques come in. Computer troubleshooting is a process of solving a problem or discovering a problem to an issue. Always remember that troubleshooting is a process, and may take several steps to fix your computer's problems.
Where to find troubleshooting techniques & strategies
Windows Support Link
Mac Support Link
Here are some common troubleshooting tips:
-Take notes of each step that you are taking
-Write down each error message you may come across
-Make sure that your cables are plugged in properly
-Restart your computer
Example of a Problem & Solution
Problem: An application is frozen, and you cannot close the window or click any buttons within the application.
Possible Solution: Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.
Where to find troubleshooting techniques & strategies
Windows Support Link
Mac Support Link
Here are some common troubleshooting tips:
-Take notes of each step that you are taking
-Write down each error message you may come across
-Make sure that your cables are plugged in properly
-Restart your computer
Example of a Problem & Solution
Problem: An application is frozen, and you cannot close the window or click any buttons within the application.
Possible Solution: Restart the computer. If you are unable to force quit an application, restarting your computer will close all open apps.